Unpaid bookings
If we haven't received your payment details within 24 hours of booking, the booking is cancelled automatically and the seats are released. If you have already paid, send us your payment details from the payment page, or email us, so your booking isn't cancelled.
Before we book your seat with the airline
If you cancel after paying but before we have booked your seat with the airline, we refund everything you paid us.
If we cannot book the seat at the price you paid, or the flight is no longer available, we will offer you an alternative or a full refund. You choose.
After we have booked your seat
Once the airline has issued your booking (you will have received your PNR), the airline's fare rules for your ticket decide what can be refunded or changed:
- Many Economy fares are non-refundable, or refundable only in part.
- Business and First fares are often more flexible, depending on the airline.
- We refund whatever the airline returns to us for your ticket. Our service fee is not refundable once your seat has been booked.
Changing your travel date
- Flexible tickets: email us with your booking reference and the new date. If the new flight costs more, you pay the difference. If it costs the same or less, there is nothing more to pay.
- Standard tickets: changes depend on the airline's rules and any change fee the airline charges, plus any fare difference. We will tell you the total before anything is changed.
If the airline cancels or changes your flight
If the airline cancels your flight or changes it significantly, we will contact you with your options, usually another flight or a refund. Refunds for airline cancellations are paid in full once the airline returns the money to us.
How refunds are paid
- Refunds are calculated in US dollars (USD).
- Bank transfer payments are refunded by bank transfer to an account in the payer's name.
- Crypto payments are refunded in the same cryptocurrency, at the USD value of the refund on the day we send it, to a wallet address you give us. Check the address and network carefully: we cannot recover funds sent to an address you provide in error.
- We will confirm the amount and the expected timing in writing when we approve your refund.
No-shows
If you do not travel and do not cancel before departure, the airline's no-show rules apply and the ticket usually has no refund value.
How to request a cancellation or change
Email [email protected] with your booking reference and what you would like to do. We are available 24/7.